Frequently Asked Questions

Q: Will I need to heat/cool my food when it gets home?

A: Yes, all hot dishes are precooked but will need to be minimally warmed. Your order will come with instructions on suggested heating times and temperature.

Q: How do we order a steak to our temperature of choice (medium rare, medium, etc)?

A: Order how you prefer your steak cooked. We will prepare it to work with reheating instructions. In other words, we will cook it a little "under" so it's just how you like it.

Q: Do we need to chill our mason jar cocktails? 

A: Yes, we suggest shaking all cocktails with and pouring over ice. 

Q: If I am picking up an order, will I be able to carry the food ? 

A: Our to go orders are placed in a large box or insulated tote bag depending on order size. Please call 212.381.1170 or email info@charliepalmer.com with any questions or concerns.

Q: Where can I pick up my order? 

A: Orders are picked up outside at One Bryant Park, New York, NY 10036 (Previous Aureole location and now new home to Charlie Palmer Steak NYC coming soon!).

Q: How far from the restaurant do you deliver? 

A: Our delivery range is below:

42nd Street - 59th Street between 3rd Avenue - Broadway
59th Street - 85th Street between 3rd Avenue - 5th Avenue

If you are outside our delivery range, please let us know and we will do our best to accommodate.  The Aureole at Home team can be reached at 212.381.1170 or email info@charliepalmer.com