Frequently Asked Questions
Q: Will I need to heat/cool my food when it gets home?
A: Yes, all hot dishes are precooked but will need to be minimally warmed. Your order will come with instructions on suggested heating times and temperature.
Q: How do we order a steak to our temperature of choice (medium rare, medium, etc)?
A: Order how you prefer your steak cooked. We will prepare it to work with reheating instructions. In other words, we will cook it a little "under" so it's just how you like it.
Q: Do we need to chill our mason jar cocktails?
A: Yes, we suggest shaking all cocktails with and pouring over ice.
Q: If I am picking up an order, will I be able to carry the food ?
Q: Where can I pick up my order?
A: Orders are picked up outside at One Bryant Park, New York, NY 10036 (Previous Aureole location and now new home to Charlie Palmer Steak NYC coming soon!).
Q: How far from the restaurant do you deliver?
A: Our delivery range is below:
42nd Street - 59th Street between 3rd Avenue - Broadway
59th Street - 85th Street between 3rd Avenue - 5th Avenue